Privacy Policy

01 Introduction

jlcc Casino is committed to protecting the privacy and security of every player who uses our platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously. This Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data collected through the jlcc website at jlcc.app, our mobile platform, customer support channels, and any other services we provide. It covers data collected from players based in the Philippines — including those in Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions across the archipelago — as well as any other users who access the jlcc platform.

This Privacy Policy should be read alongside jlcc's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the jlcc platform.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jlcc Casino is the Personal Information Controller (PIC) in respect of the personal data you provide when using the jlcc platform. As the PIC, jlcc determines the purposes and means by which your personal data is processed.

jlcc has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions or concerns about how your personal data is handled, you may contact our DPO using the contact details provided in Section 16 of this Policy.

03 Personal Data We Collect

jlcc collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include the following:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communication, support, transaction notifications
Financial Data	GCash account name, PayMaya details, bank account name, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud detection, service improvement
Usage Data	Games played, bet amounts, session duration, login history	Responsible gaming monitoring, personalization, analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, service improvement
KYC Documents	Copies of government-issued IDs, proof of address, selfie photographs	Identity verification, AML compliance, regulatory requirements

              Note: jlcc does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligation (e.g., responsible gaming assessments).
            

04 How We Collect Your Data

jlcc collects personal data through the following means:

Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
Automated technologies: Technical and usage data collected automatically when you access the jlcc platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 11 for more details on our use of cookies.
Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud and AML screening services; payment confirmation data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
Publicly available sources: In limited circumstances, jlcc may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

05 How We Use Your Personal Data

jlcc uses the personal data we collect for the following purposes:

Account management: To create, maintain, and manage your jlcc player account, including processing your registration and verifying your identity.
Service delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of jlcc platform features.
KYC and AML compliance: To verify your identity, confirm your age (21+), and comply with anti-money laundering obligations under Philippine law and PAGCOR regulations.
Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the jlcc platform.
Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits set by the player.
Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.
Legal and regulatory compliance: To comply with applicable Philippine laws, PAGCOR requirements, court orders, and other legal obligations.
Platform improvement: To analyze usage patterns, conduct internal research, and improve the performance, security, and user experience of the jlcc platform.

              Marketing Opt-Out: If you no longer wish to receive promotional communications from jlcc, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team. Opting out of marketing communications will not affect the delivery of transactional messages related to your account.
            

06 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jlcc processes your personal data on the following legal bases:

Contractual necessity: Processing required to perform our obligations under the jlcc Terms & Conditions, including account management, payment processing, and service delivery.
Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, AML obligations, and other regulatory requirements.
Legitimate interests: Processing carried out for jlcc's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Sharing Your Personal Data

jlcc does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

KYC and identity verification providers: Third-party services that assist jlcc in verifying player identities and documents in compliance with regulatory requirements.
Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers involved in processing your deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
Fraud prevention and AML screening services: Providers that help jlcc detect and prevent fraudulent activity and comply with anti-money laundering obligations.
Game software providers: Third-party game developers and live dealer studios whose games are hosted on the jlcc platform. These providers may receive limited technical data necessary to deliver their games.
IT and cloud infrastructure providers: Service providers that host and maintain the jlcc platform's technical infrastructure, subject to strict data processing agreements.
Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where disclosure is required by law or regulatory obligation.
Professional advisers: Lawyers, auditors, and other professional advisers engaged by jlcc, subject to professional confidentiality obligations.

All third parties with whom jlcc shares personal data are required to process that data in accordance with applicable data protection laws and jlcc's data protection standards. jlcc does not authorize any third party to use your personal data for their own independent purposes.

08 International Data Transfers

Some of jlcc's service providers and game software partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, jlcc ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual clauses that impose data protection obligations on the recipient, or transfers to countries that have been assessed as providing an adequate level of data protection. jlcc will not transfer your personal data internationally in a manner that reduces the protections afforded to you under Philippine law.

09 Data Retention

jlcc retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

Account data and KYC documents: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR requirements and AML regulations.
Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (RA 9160) and its amendments.
Customer support communications: Retained for two (2) years from the date of the last interaction, or longer if required for ongoing dispute resolution.
Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.
Technical and usage data: Retained for up to twelve (12) months from collection, unless a longer retention period is required for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jlcc's data disposal procedures.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlcc:

📂

Right to Access

Request a copy of the personal data jlcc holds about you and information about how it is processed.

✏️

Right to Rectification

Request correction of any inaccurate or incomplete personal data held by jlcc.

🗑️

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.

🚧

Right to Object

Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

📦

Right to Portability

Request a copy of your personal data in a structured, commonly used, machine-readable format.

⚠️

Right to be Informed

Be informed of any personal data breach that is likely to result in a risk to your rights and freedoms.

To exercise any of these rights, please contact jlcc's Data Protection Officer using the contact details in Section 16. jlcc will respond to all valid requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

              Please Note: Certain rights may be limited where jlcc is required to retain or process your data to comply with a legal obligation, to exercise or defend legal claims, or to fulfill regulatory requirements under PAGCOR or the Anti-Money Laundering Act. jlcc will always explain the basis for any limitation applied to your request.
            

11 Cookies & Tracking Technologies

jlcc uses cookies and similar tracking technologies to enhance your experience on the platform, ensure the security of your session, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit the jlcc website.

The types of cookies used by jlcc include:

Strictly necessary cookies: Essential for the operation of the jlcc platform, including maintaining your login session and ensuring platform security. These cookies cannot be disabled.
Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
Analytics cookies: Used to collect aggregated, anonymized data about how players use the jlcc platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of jlcc's marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the jlcc platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the service.

12 Children's Privacy

The jlcc platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jlcc does not knowingly collect personal data from individuals under the age of 21. If jlcc becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended.

If you are a parent or guardian and believe that your child has provided personal data to jlcc, please contact us immediately using the details in Section 16 so that we can take appropriate action.

              Age Restriction: jlcc enforces strict age verification as part of its KYC process. Providing false information about your age to gain access to the jlcc platform is a breach of our Terms & Conditions and may constitute a criminal offence under Philippine law.
            

13 Security Measures

jlcc implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

256-bit SSL/TLS encryption for all data transmitted between your device and the jlcc platform.
Encryption at rest for sensitive personal data and financial information stored on jlcc's servers.
Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
Access controls that restrict access to personal data to authorized jlcc personnel on a strict need-to-know basis.
Regular security audits and penetration testing conducted by independent security professionals.
Intrusion detection systems and real-time monitoring to identify and respond to security threats.
Staff training on data protection obligations and security best practices.

Despite these measures, no method of electronic transmission or data storage is completely secure. jlcc cannot guarantee the absolute security of your personal data. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlcc will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

14 Third-Party Links

The jlcc platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the jlcc platform and does not cover the privacy practices of any third-party websites or services. jlcc is not responsible for the content, privacy policies, or data practices of any third-party sites.

We encourage you to review the privacy policies of any third-party services you access through or in connection with the jlcc platform before providing them with your personal data.

15 Updates to This Policy

jlcc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jlcc will notify registered players via email or through a prominent notice on the jlcc platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the jlcc platform following the effective date of any update constitutes your acknowledgment of the revised Policy. If you do not agree with the updated Policy, you should cease using the platform and may request account closure by contacting our support team.

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jlcc handles your personal data, please contact our Data Protection Officer:

Data Protection Officer: jlcc Casino DPO

Email: [email protected]

Live Chat: Available 24/7 via the jlcc platform

Response Time: Within 30 calendar days of receipt of your request

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that jlcc has not handled your personal data in accordance with the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last reviewed and updated on January 1, 2026. jlcc Casino reserves all rights not expressly granted herein.

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